Investor Presentaiton
DIGITALIZATION
Digital transformation continues to exert
a significant influence on the evolution
of all industries and economic sectors
in which Saint-Gobain operates.
In distribution, the challenge of
e-commerce today is to take into
account the user experience in a general
way and offer a personalized experience.
This involves marketing offers that
integrate related services; that collect
and analyze data; that take into account
all the channels and points of contact
between a brand, its customers and its
other stakeholders.
This evolution of the customer
relationship also redefines the
professional customer relationship
(and notably of craftspeople) with their
suppliers.
In industry, digital technology continues
to transform processes and
organizational methods. Real-time data
acquisition and control systems,
automation, augmented operators,
algorithms and the interconnection
of industrial tools give rise to an ever-
increasing volume of data and the
capacity to analyze it. This fourth
industrial revolution contributes to
progress in terms of productivity, agility,
customization of production, but also, in
a decisive way, to minimizing the
environmental footprint.
In the construction sector, digital
technology is transforming the entire
value chain of construction
and renovation.
Upstream, the design of buildings is
based on the digital model; on
worksites, 3D scanning and
photogrammetry bring with them
a new understanding of reality.
During construction itself, digital
technology enables new operating
methods such as off-site construction
and 3D printing.
Downstream, widespread measurement,
the interconnection of equipment and
home automation contribute notably
to comfortable living, and to optimizing
the energy consumption of buildings,
improving their safety and facilitating
their long-term maintenance, including
in transport infrastructure and high-rise
buildings.
For Saint-Gobain, digitalization is a
source of progress and performance
improvement, but also a tool for the
decarbonization of its operations.
This is a fundamental matter that
affects all of the Group's activities
and has a major impact on customer
relations, recruitment and training,
the innovation process, the industrial
processes themselves and its social
and environmental responsibility.
20 SAINT-GOBAIN 2022/2023 INTEGRATED ANNUAL REPORT
6,310 bn
Revenue (in dollars) of e-commerce worldwide in 2023.View entire presentation