People & Talent Agenda

• Digital Platform Increasing our digital capabilities to enhance customer satisfaction and reduce costs MyResource Portal & App . Enhance customer interaction and connectivity Easier to do business with us E-commerce Capabilities • Addresses consumers' evolving buying preferences • • Lower-cost sales channel • Capture Pricing Tool Enhance revenue quality Digital configure, price and quote Professional sales experience • Self-service Providing a consistent experience across our business while enabling our customers to do business with us through more channels 13

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