Investor Presentaiton

Strategy 20| 20 Perfect Vision PRODUCTS & SOLUTIONS Deposits & Loans Insurances Pension Annuities Client Segmentation 12 million ex-Afore clients DISTRIBUTION CHANNELS Mobile Internet Revenues ATM 9 million Afore clients ■ Structured Info & Learning (Central DB & Watson) Contact Center Digital Bank Wealth Mngt. Branches Behavior understanding Analitics Cost PROCESSES Account opening - Credit Analisis 20/20 Next Best Offer - Next Best Action 18 Eco Hist DB NIM Rev C/I NI Div ROE LD Dep Loan ICAP BAP Guid Mkt App GRUPO FINANCIERO BANORTE

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