Albania: BPO Industry Profile
Global IT-BPO Services Delivery Landscape - Changing Dynamics
In just over two decades, IT-BPO sector has been transformed into one of the most widespread industry/services
sector globally with a continuing appetite for further geographic expansion. As established locations move up the
value chain newer locations enter the fray to fill the gap.
80
2000
Mid 90s
000
ESTABLISHED DESTINATIONS
2010
> Increasing Resource Pool Saturation
> Increasing Cost (Resource Pool, Real Estate)
> Infrastructure Stress
> Increasing Social and Geo Political Risk factors
> Increased Attrition
> Growth in Other Services Verticals
2015
EMERGING DESTINATIONS
> Untapped Resource Pool/ High Retention
> Untapped Domestic and Regional market
> Low-cost Resources
> Improving Infrastructure
> Increased Govt. Interest in Sector Development
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