ESG PRESENTATION

ROYAL COMMISSION & APRA SELF-ASSESSMENT OUR APPROACH, OUR RESPONSE WE ARE TAKING ACTION TO THE 'SPIRIT AND THE LETTER' OF THE ROYAL COMMISSION Governance - aligned response to the Royal Commission and the APRA Self-Assessment ANZ Actions - Progress on our 16 commitments . • • Our Royal Commission & APRA Self-Assessment Oversight Group is overseeing our work and provides quarterly updates to the Board. Co-chaired by Deputy CEO and CRO, involving Group Executive Australia Retail & Commercial Banking, Group Executive Talent and Culture, Group General Counsel, GGM Communications and Public Affairs, GGM Corporate Affairs, Group Executive Institutional (from February 2020), Group Executive & CEO New Zealand (from August 2020). Our Self-Assessment remediation plan (Roadmap) addresses our 5 Focus Areas (Culture; Governance and Accountability; Management of Operational Risk; Remediation; and Simplification), and our lessons from the Royal Commission. Our Royal Commission response • • Made 16 commitments as part of our response to the Royal Commission, to improve the treatment of retail customers, small businesses and farmers in Australia. Completed 11 commitments to date. Progress includes action on distressed agricultural loans, remuneration of front line staff, the Sedgwick Review, culture and governance, and reporting on remediation of existing failures. An update on our progress as at 21 August 2020 can be found at: https://www.anz.com/shareholder/centre/investor-toolkit/Royal- Commission/ 11 4 Actioned Pending legislation change Ongoing Constructive engagement with reform Engaging constructively with Government, regulators and industry as they respond to the Royal Commission recommendations. Our APRA Self Assessment response Identified programs of work and success measures that will address the Focus Areas. These are reviewed and updated ongoing to ensure they remain relevant. Success measures for each focus area will allow us to assess whether our initiatives are improving what we do and how we do it. We have made continued progress in addressing the Focus Areas since 2018, and remain committed to the Roadmap. 36 ANZ

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