Sustainability Report 2021
SUMMARY
Presentation
Message from
Management
The Águas do
Brasil Group
Integrity and
Transparency
Seriousness and quality in the operation
Fostering
Universal Access
to Sanitation
Water Security
and Climate
Change
Efficient
Water
Cycle
Our Utility
Companies
About this
Report
GRI
Summary
Corporate
Information
We have partnered with our customers
and communities to promote better access
to sanitation, one of humanity's primary
rights and essential service for all Brazilians.
Through permanent investments, we have
increased the coverage of our services and
maintained excellent standards of water
quality and treated effluents, attention that
has become even more important in the
face of the Covid-19 pandemic. By taking
care of our employees and offering more
Claudio Bechara Abduche
CEO
affordable conditions to our customers,
we have overcome the period together,
confident that these relationships are
fundamental to our performance.
We introduce innovation in commercial
management, with the customer's vision
at the center of the strategy, by creating
positive experiences through digital
transformation and meeting consumer
needs and demands as support for the
loyalty process and, consequently, the
generation of value for the business. As
a result, we preserved payment stability,
ensuring the continuity of services to
the population, which is reflected in our
feasibility with guaranteed revenue in all
our utility companies even in a period of
intensified economic crisis.
We have established a robust information,
prevention, and monitoring program
for employees on health-related issues
during the pandemic. We have encouraged
zeal with physical and mental health,
promoting vaccination, which reached
99% of employees in the year. We have
reinforced the management of work
safety issues, through the GAB+Seguro
initiative, following a movement that has
significantly reduced our number of work
accidents over the past years.
To promote sustainability and better
resource management, we have invested
in operational efficiency. In less than three,
the Água de Valor program has avoided
the annual loss of 17.5 million m³ of water.
In addition, we have reached the 2020
Distribution Losses Index (IPD) target, with
all our utility companies presenting lower
rates than the national average.
Aware that the energy factor has great
relevance in our operations, we have
intensified the initiatives aimed at
efficiency through actions that increase
the presence of renewable energy in our
portfolio. We continue to invest in the reuse
of waste from the treatment of effluents
in partnerships with universities and
institutions to seek increasingly sustainable
alternatives that benefit our communities.
The preservation of water sources is
essential to our service provision. In
addition to the search for efficiency, which
reduces resource withdrawal, we provide
social and environmental education
activities, engaging the population with
their surroundings through the Olhar
Ambiental program.
Águas do Brasil Group has a consistent
history of responsibility, efficiency,
and operational quality, proven by the
recognition of our utility companies in
the National Sanitation Quality Award in
2021. We believe that our primary role
in terms of sustainability is to continue
providing efficient and quality services.
In addition to expressing our seriousness
and our commitment to conserving
natural resources, we deliver health to our
consumers' homes on a daily basis.
Aware that the energy
factor has great relevance
in our operations, we have
intensified the initiatives
aimed at efficiency through
actions that increase the
presence of renewable
energy in our portfolio.
د,
Sustainability Report 2021
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