Investor Presentaiton

TAN fogether we can ESG Initiatives Governance Clenb იის The Bank has in place a fair, transparent & accountable Corporate Governance structure to safeguard the interests of all stakeholders ✓ Customer Grievance Policy Key Highlights of Strong Governance in Bank Guided by Strong Policies ✓ Code of Conduct & Ethics High level Committee to steer the ESG Initiatives of the Bank ✓ CSR Policy Customer First Proper customer grievances redressal mechanism in place. Timely & Faster resolution of Grievances Launched Staff Accountability Portal and Compliance Monitoring Tool Full, fair, accurate, sensible, timely and meaningful disclosures in the periodic reports HR Transformation ✓ Succession Planning ✓ Counselling and grievance redressal of employees ✓ Strong Corporate Governance practices and constituted various sub committee Whistle Blower Policy New Enterprises Fraud Risk Management (EFRM) for prevention of unauthorized electronic banking transactions Increased focus on risk and the supporting governance framework 8 ESG Initiatives & Awards Page 141

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