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Investor Presentaiton

Strategic Focus 2020-2024 Strategic Themes 1. Aggressive deepening of our dominance in the Kenya Market 2. Dominant provider of financial services to to the Co-operative Movement in Kenya and the region. 3. Customer experience that is seamless across all our touch points. 4. Operating efficiency driven by digitization, innovative products & Processes, efficient business models, and staff productivity. 5. Optimal Enterprise Risk and Compliance in the dynamic environment 6. Positive impact on Economy, Society & Environment. Vision To be the dominant bank in Kenya and the region, riding on the unique Co-operative Model providing innovative financial solutions for distinctive customer experience. Mission To offer a wide range of innovative financial solutions leveraging on our heavy investment in multi-channels, national and regional presence and with a focus on excellent customer experience by a highly motivated and talented team. 13
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