Diverse Resource Portfolio & Low-Carbon Pathway
ESG LANDSCAPE & 2019 ACHIEVEMENTS
Published inaugural ESG Report in alignment with SASB disclosures and AGA Sustainability Template
10
1
2
Environmental
■On track to meet or exceed carbon savings
goal of 30% by 20351
■Saved 275,000 metric tons of carbon in
2019, equivalent to taking 60,000 cars off
the road
Our north star and vision forward is being a
carbon neutral energy provider by 2050
WATER
BUSINESS
VISION 2050
LOW-CARBON PATHWAY
ETHICS &
INTEGRITY
CO2
ONMENTAL
Governance
DIVERSE &
ACTIVE BOARD
Maintained well-qualified, diverse,
independent and active Board with
appropriate business & risk oversight
100% of active NW Natural employees
participated in ethics and compliance
training
GOVERNAN
CONSTRUCTIVE
REGULATION
Customers & Employees
Ranked #1 in the West for residential
customer service²
Over $1 million and 5,000 employee
volunteer hours donated to nonprofits
in our communities
Made progress on diversity goals and
introduced comprehensive new DE&I
strategy
Safety
No cast iron or bare steel pipe in
natural gas system, making our system
one of the most modern and tightest in
the nation
Met or exceeded pipeline safety
requirements
Proactive damage prevention programs
reduced third-party damages by 19%
SAFETY
+
my
CARE FOR OUR
COMMUNITIES
SOCIAL
+++
& INCLUSION
SUPERIOR
CUSTOMER
EXPERIENCE
DIVERSITY, EQUITY
Full report at nwnatural.com/sustainability
This is an emissions savings goal equivalent to 30% of the carbon emissions from our sales customers' gas use and NW Natural company operations from 2015
2019 J.D. Power Gas Utility Residential Customer Satisfaction Study for Large Utilities
NW Natural
HOLDINGS™View entire presentation