Fixed-Income Investor Presentation
ESG LANDSCAPE & ACHIEVEMENTS
Published ESG Report with disclosures in alignment with SASB and including components of TCFD
Environmental
On track to meet or exceed carbon savings
goal of 30% by 20351
■Saved over 463,000 metric tons of carbon in
2021, equivalent to taking nearly 100,000
cars off the road
Our vision forward is being a provider of
carbon neutral energy by 2050
VISION 2050
LOW-CARBON PATHWAY
CO2)
ONMENTAL
ETHICS &
INTEGRITY
0
DIVERSE &
ACTIVE BOARD
GOVERNANCE
SUPERIOR
CUSTOMER
EXPERIENCE
CONSTRUCTIVE
REGULATION
Governance
Maintained well-qualified, diverse, independent and active
Board with appropriate business & risk oversight
Board refreshment resulted in 60% of the independent
directions added in the last five years through 2021
Board of directors includes 25% of members that are ethnically
& racially diverse, 42% women and a woman chair
■100% of active NW Natural employees participated in ethics
and compliance training in 2022
NW Natural Holdings' (the parent company of NW Natural)
honored as one of the 2022 and 2023 World's Most Ethical
CompaniesⓇ³
Customers & Employees
Ranked #2 in the West for residential
customer service²
Donated $1.7 million and 2,640 employee
volunteer hours to nonprofits in our
communities in 2021
Safety
No cast iron or bare steel pipe in natural gas
system, making our system one of the most
modern and tightest in the nation
Performed transmission pipeline inspections
at about 2.5x the rate required in 2022
Installed excess flow valves (EFVs) on 39%
of our services lines by the end of 2021.
Latest industry average is approx. 24%
SAFETY
my
CARE FOR OUR
COMMUNITIES
SOCIAL
DIVERSITY, EQUITY
& INCLUSION
Full report at nwnatural.com/about-us/the-company/sustainability
This is an emissions savings goal equivalent to 30% of the carbon emissions from our sales customers' gas use and NW Natural company operations from 2015
2022 J.D. Power Gas Utility Residential Customer Satisfaction Study for Large Utilities
"World's Most Ethical Companies" and "Ethisphere" names and marks are registered trademarks of Ethisphere LLC
Made progress on diversity goals - 28% of
our workforce are women and 20% are
ethnically and racially diverse in 2021
NW NaturalⓇ
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