Scotiabank ESG and Financial Performance Update
Digital Progress: Pacific Alliance
+5%
DIGITAL ADOPTION (%)
3,677
4,002
4,365
4,134
4,354
ACTIVE
2,717
+240 bps
DIGITAL USERS
( %23'000)
58%
57%
53%
55%
+60%
2019
2020
2021
2022
Q2/22 Q2/23
46%
35%
+2,240 bps
+10%
2019
2020
2021
2022
Q2/22
Q2/23
3,334
3,793
3,570
3,917
ACTIVE
2,830
DIGITAL SALES (%)
MOBILE
( %23' 0 0 0 ) 1
USERS
1,847
+112%
2019
2020
2021
2022
Q2/22 Q2/23
+820 bps
+110 bps
68%
70%
61%
55%
51%
87%
90%
91%
91%
92%
75%
+4,050 bps
29%
SELF-SERVE
TRANSACTIONS
+1,740 bps
(%)
2019
2020
2021
2022
Q2/22 Q2/23
2019
2020
2021
2022
Q2/22
Q2/23
Definitions
Digital Sales (% of retail unit sales using Digital platforms)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS
12019 use historical estimation based on available mobile user data for Colombia and Chile
16
16View entire presentation