Digitalization Programs for Brazil 2018-22

Digitalization Digital Relation 15.228.139 Support in 2018 (2017 x 2018 = +24%) I 9.841.064 Automatic Channels = (2017 x 2018 +46%) 65% Automatic Support 35% Store Support+Call Center *Data of March/2018 IVR 23% App 13% enel 5.258.205 Conventional Channels (2017 x 2018 = -4%) Self attendance 10% Others 1% SMS Twitter Facebook Auto 24hs Website 53% 14 I

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