Investor Presentaiton
GOALS, OBJECTIVES, STRATEGIES & MEASURES
GOAL 2: INFORMATION, ACCESS, AND COORDINATION SERVICES
Bolster awareness of and increase access to quality, person-centered information, services and supports
NO WRONG DOOR (NWD)
Objective
Strategies
Measures
Provide a barrier-free, high-quality, sustainable, person-centered, single
statewide system of LTSS for individuals of all ages and disabilities
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Increase partner participation in the NWD System
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Provide ongoing training and technical assistance to promote success-
ful use and participation in the System
Integrate PCT and practices into assessment tools, training materials,
and policies honoring individual choice and self-empowerment
Increase consumer direction through development of online self-
referral tool and person-centered consumer portal
Develop and share “Best Practices" with local NWD communities and
statewide partners that promote collaboration
Coordinate and host NWD Resource Advisory Council meetings and
sub-workgroups to discuss statewide governance, streamlined access,
person-centered OC and marketing/communications for statewide im-
plementation and monitoring progress
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Develop methodology to calculate Return on Investment for a
NWD System
Improve person-centered practice capacity of the statewide
workforce by training providers in person centered thinking and
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Increase capacity of local NWD networks to produce positive,
measurable results for individuals gaining access to home and
community based services and supports
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Number of NWD Partners
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Number of individuals served through NWD with provider referrals
and through self-referrals starting by 2020
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Number of individuals certified in person-centered OC - annually
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Number of providers trained in OC and PCT (PCT starting by 2020)
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Number of individuals receiving OC services
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Number of website visits and HCBS searches
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Number of statewide services and programs maintained/updated in
resource database
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