2013 Annual Report

REMISSIVE GRI INDEX I REMISSIVE GENERAL GRI INDEX General Content Engagement of Stakeholders Item Description G4-24 List of stakeholders engaged by the organization. G4-25 Basis of identification for the selection of stakeholders to be engaged. G4-26 Stakeholder engagement approach Report Page / Appendix / Reply -/- Stakeholders from key external groups were consulted, represented by the entities: ABRAPP, Ethos Institute, FEBRABAN and UFRJ and a survey was conducted on the Santander website answered by 21 people from different audiences. Internal leaders were also consulted, including the Board of Directors and the departments of comprehensive cost management, social/environmental risk, HR, union relations and pension fund, investor relations and quality and management of customer experience. -/- The stakeholders involved in this engagement were identified and defined by the Santander team with the support of the consultancy firm hired to assist in the preparation of the annual report. These stakeholders were selected based on their knowledge in relation to sustainability and the financial sector, in addition to their relationship, influence and interest with regard to Santander. -/- Internal and external audiences were also consulted specifically for the 2013 report. The approach consisted of structured one-on-one interviews where the representatives from the groups of stakeholders were able to give their opinions on the issues relevant to Santander and the sector, in addition to expectations for dealing with this issue. A survey was also conducted on the Santander site. 123/- 123/- Reason for omission External assurance Global Compact 124, 125 124, 125 124, 125 G4-27 Report profile G4-28 Main topics and interests raised during the involvement of interested parties. Period covered by the report (such as financial/calendar year) for the information submitted. G4-29 Date of the most recent report (where applicable). G4-30 Report publication cycle (yearly, two-yearly, etc.) 122/- 122/- G4-31 G4-32 Contact data for questions regarding the report. The "I agree option selected by the organization. The GRI Content Index. The reference to the External Assurance Report 123/- 122, 123, 124 and 127/- Assurance G4-33 External Assurance Governance Governance structure G4-34 and composition G4-35 G4-36 G4-37 Structure of the organization's governance Accountability for economic, environmental and social issues by the highest governance body. Appointment of positions in charge of economic, environmental and social issues. Consultation and/or communication channel between stakeholders on economic, social and environmental issues. 124 and 126/- 30, 33 and 34/- 31, 34/- 33/- 36/- G4-38 Composition of the highest governance body and committees. G4-39 Chair of the highest governance body. G4-40 31, 33 and 34/- 28/- 30 and 31/- G4-41 Role of the highest governance body G4-42 Nomination and selection process for the highest governance body and committee members. Processes to ensure the prevention and management of conflicts of interest. Role of the highest governance body in relation to economic, social and environmental impacts. 28, 30 and 37/- 29/- in the definition of purpose, objective, values and strategy. Powers and performance assessment of the highest governance body G4-43. Initiatives to develop and improve the collective economic, environmental and social knowledge of the highest governance body. 31/- G4-44 Processes for assessing the performance of the highest governance body. 30/- The role of the highest governance body in risk management G4-45 The role of the highest governance body in the identification and management of economic, environmental and social risks and opportunities. 29; 30/- G4-46 The role of the highest governance body in the risk management processes for economic, environmental and social issues. 29; 30/- 126 Annual Report 2013 G4-47 The frequency with which the highest governance body reviews economic, environmental and social impacts. The processes vary in accordance with the relevance of the cases, and, if necessary, are taken to the Board of Directors guidance committees. Issues involving market communication are referred to the Disclosure Committee. 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 124, 125 Confidential data concerning strategic information 124, 125 124, 125 124, 125 124, 125 127

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