Investor Presentaiton

QUALITY MANAGEMENT DATA COLLECTION PeerPlace is the AAA's primary data collection system to report on the OAA programs. The real-time, cloud-based software includes information about the OAA participants, what services participants re- ceive, and what type of funding is expended for programs. DARS contracted for system use in 2008 and has invested much in the way of resources to enhance the data collection system's ever changing busi- ness requirements. The data collection system serves as a critical data source for measures of the per- formance of OAA programs. DARS also uses the data collected to perform valuable analyses of other program components. Annually, DARS staff also reviews the PeerPlace data and performs a comparison of previous year's numbers for individuals served and the services provided. If a difference in excess of 10 percent for ei- ther individuals or units is found during the comparison, DARS will reach out to the AAA and request an explanation. CONTINUOUS IMPROVEMENT Training and technical assistance to AAAS and other contracted organizations is the primary method DARS employs to continuously improve services for older Virginians. The monitoring team members, each with unique expertise, facilitate the provision of technical assistance and training to the aging network. Follow-up activities in response to desk or on-site reviews as well as, ongoing communication throughout the year are also integral to continuous quality improvement. Beyond Virginia's efforts, DARS staff monitors national trends and information from ACL and national or- ganizations, such as the National Association of States United for Aging and Disabilities (NASUAD), N4A, and the National Council on Aging (NCOA), among others, to identify best practices and strategies that can be used in the Commonwealth to improve programs and services. DARS staff, in turn, share best practices gleaned from those efforts with AAAs and contractors. 74

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