Efficient Financing & Incremental Investment Opportunities
INNOVATION + TECHNOLOGY SPOTLIGHT
DATA SCIENCE +
ADVANCED ANALYTICS
10,000+
Gas customers who were
proactively notified of
unusual consumption
AERIAL
لس
TECHNOLOGY
Enhancing wildfire
mitigation using drone +
satellite imaging for asset +
vegetation management
Improving efficiency of
pipeline inspections +
methane detection
DEVICE EDGE
COMPUTING
Automatically
de-energizing falling
conductors
37
二
ARTIFICIAL
INTELLIGENCE +
MACHINE LEARNING
Models enabling the automatic
detection of electric
infrastructure asset damage
Expanding the use of
fleet vehicles equipped
with automatic asset
damage and leak
detection
CLOUD-BASED CUSTOMER
ENGAGEMENT SYSTEMS
Providing new digital experience,
self-service tools + virtual agents
Award-winning app to track usage,
payments + report an outage¹
60% paperless billing
adoption²
60+
PROCESS
AUTOMATION
Enabling over 190,000 hours
of annual labor capacity
Deployment of next generation technologies to deliver world class safety and operational efficiencies
1.
SDG&E received the Global Power & Energy Elites Award in the Customer Engagement and Billing category for its My Account mobile app.
2.
As of 6/1/2021, customer adoption is approximately 61% at SDG&E and approximately 59% at SoCalGas.
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