Investor Presentaiton

12 1) 2) Strong performance of moratorium portfolio continues > 12 months after deferral expiry 4% 13% Resumed payments as per original schedule Restructured In arrears €4.60 bn 83% 96% no arrears Private Individuals 2% 8% €1.71 bn 90% 92% no arrears Businesses 2% 19% €2.89 bn 79% 98% no arrears 96% of performing loans¹ under expired payment deferrals² present no arrears, of which c.€0.60 bn have been restructured; >75% of restructurings took place in 1H2021 • Just 4% (€196 mn) in arrears of which €166 mn in early arrears (<30 dpd) • Strong track record in dealing with restructurings • Targeted restructuring solutions to alleviate pandemic-related short-term cash flow burden, following rigorous assessment of repayment ability Private Individuals: • 92% of performing loans¹ under expired payment deferrals² present no arrears of which c.€35 mn have been restructured • €142 mn (8%) in arrears of which €138 mn in early arrears (<30 dpd) Businesses: • 98% of performing loans¹ under expired payment deferrals² present no arrears of which c.€564 mn have been restructured; mostly in the tourism sector Just 2% (c.€54 mn) in arrears As at 31 December 2021 With instalment due by 8 February 2022 9

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