1Q 2018 Business Overview

Summary of financials Operating income RUB bln Fee and commission income¹ Interest and finance income² X% CAGR '13-17 Operating expenses RUB bln Remaining administrative expenses³ Personnel expenses D&A and IT maintenance Cost-to-income ratio 40.1% 28.1% 24.5% +12% -12% 46.0 43.6 34.1% 34.9% +8% +10% 38.5 30.4 13.4 61% 54% 12.3 45% 11.3 24.6 9.9 10.4 3.2 3.1 47% 3.0 48% 3.1 2.9 6.2 5.9 52% 53% 39% 46% 55% 4.8 5.4 5.8 2.0 2.1 2.5 3.3 4.1 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 EBITDA and EBITDA margin Net income RUB bln EBITDA EBITDA margin RUB bln - ROE Net income 27.5% 21.4% 16.8% 66.6% 71.1% 79.4% 77.1% 72.8% +14% 18.8% 16.3% +15% -16% -20% 36.5 33.6 27.9 25.2 28.1 21.6 16.0 16.4 11.6 2013 2014 2015 2016 2017 ☑ MOSCOW EXCHANGE Source: Moscow Exchange 1 Includes Other operating income 2 3 20.3 2013 2014 2015 2016 2017 Includes Interest and other finance income, Interest expense, Net loss on financial assets available-for-sale and Foreign exchange gains less losses Remaining administrative expenses are calculated as Administrative expenses less Depreciation of property and equipment, Amortisation of intangible assets and Equipment and intangible assets maintenance 33

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