Investor Presentaiton
EMIRATES NBD
REVIEW OF
PERFORMANCE
ANNUAL REPORT 2021
cloud and upgraded its network infrastructure to
improve collaboration and enable employees to work
from anywhere.
Additionally, the department deployed real-time
detection in network anomalies using Artificial
Intelligence and embedded data privacy requirements
with the latest security tools to boost the Group's
security posture and controls. Subsequently, Emirates NBD
acquired its Payment Card Industry Data Security Standard
(PCI DSS) certification. This certifies that we are storing,
processing, and transmitting cardholder data in a secure
environment.
Looking forward, Group IT will focus on leveraging its
upgraded technology capabilities as a core advantage to
deliver an extraordinary business performance. It will
also continue building straight-through processing
capabilities to strengthen the Group's digital channels
for customers, while ensuring the IT infrastructure
meets international regulations, and data quality
standards.
Tanfeeth
In 2021, Tanfeeth worked alongside the Group
supporting UAE's strong economic recovery since the
COVID-19 pandemic. In line with the Group's business
resiliency and continuity plans, Tanfeeth's responsibility
to contribute to the stability and financial well-being of
our customers and communities remains strong and
relevant.
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Despite the majority of Tanfeeth's employees working
remotely, Tanfeeth continued to deliver the same
superior service excellence that our customers are
accustomed to, as well as cost-effective solutions to the
Group exceeding most of its financial and non-financial
key performance indicators, while improving total
operating expenses.
The year 2021 significantly accelerated the pace of
digital transformation and Tanfeeth has been driving
several strategic digital initiatives involving high levels of
process automation and web-based services including:
Workforce of the Future Programme (WFM) is an
integrated set of processes that Tanfeeth uses to
optimise the productivity of employees, and resulted
quicker turnaround time for our customers.
Design for No Activity (DNA) Change Management
Programme covering a mindset change and upskill
programme in are of business process improvement,
loan, data, literacy and Al.
People of Determination (PWD): Tanfeeth is passionate
about hiring PwD and creating an inclusive culture that
adds value to both our employees and the community,
as well as increases employee engagement levels.
Tanfeeth is proud to have 35 full-time PWD staff who
bring value to our business.
Group Human Resources
2021 was a definitive year for Group Human Resources.
With a wide combination of challenges, such as the
Group's continued large-scale digitisation, the escalating
search for talent, an ambitious Emiratisation agenda,
and employees seeking more flexible work options after
COVID-19, we responded with a new and redesigned
employee value proposition.
Industry-leading benefits
After extensive benchmarking, Emirates NBD doubled-
down on its commitment to offering employees the
benefits they value most. The Group have introduced an
industry-leading range of family leave policies for
maternity and paternity leave, and adding new adoptive
and parental leave options. Employees can work
remotely from anywhere in the UAE as per the Group's
new flexible work initiative, with Emirates NBD being the
first large, locally owned organization to permanently
offer this. Additionally, a new insurance partnership and
health discount programmes support all employees
with significantly expanded health and wellness
benefits. Emirates NBD also runs extensive internal
wellness programmes with a network of wellness
centres and doctor consultation rooms, while also
providing access to health kiosks, telehealth services,
annual flu shots and mental wellness hotlines.
With Expo 2020 Dubai launched in October and
Emirates NBD's history of volunteering, our network of
employee volunteers also received a fully-paid week of
leave to participate in the event. This is in addition to the
day of paid leave they receive each year to volunteer as
part of our award-winning Exchanger programme.
All of these benefits were introduced based on employee
feedback, particularly our growing millennial and
generation Z workforce.
In addition to these new initiatives, Emirates NBD's long-
running "LetsLink" social engagement programme also
continued over 2021, offering employees the
opportunity to participate in regular events like cricket
and tennis tournaments, Toastmasters events, and
more. Our LetsLink Women's Club also offers our
growing female workforce six dedicated events over the
year, ranging from leadership discussions to Zumba
classes.
The future of work
With Emirates NBD's digital momentum growing, our
definition of strategically valuable roles has shifted to
include focus on data analysts, software engineers,
artificial intelligence experts and other technology
specialties. Group Human Resources is building an
internal talent pipeline for these high-demand, emerging
roles while preparing our broader workforce for the
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