Investor Presentaiton
Digital - Customers
Continued Enhancements to Improve Digital Experience
9:41
Human-centred design approach
AIR
for the best-in-class
customer experience
Good morning Zico
How can we help you today?
App Store Rating of
AIA Service App
4+
Market-leading service journey
with relentless focus on
simplicity, timeliness and reliability
10:04
10
CONTACT DETAILS
Claims Payment
100%
Claims paid digitally in
CN, MY, VN,
INDO, AU & KR
5:230
Hi, TEST
2,800 pts>
ZZ
Expanding AIA Vitality
with new services
and new markets
100% D
Help
AIA
17,200pts to Gold
VONB
>$1.6bn
from AIA Vitality integrated
products 2018 to 1H 2021
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Discover Portfolio
Health AIA Vitality
Meru
HK, SG, MY, TH, VN
In-force Registered
Customers
~9.1m
in 13 markets
CHANGE OF CONTACT
You can view and manage all your contacts
Policy(ies)/Account(s)/ AIA Vitality Member
Name that use the following contacts:
AIA VOLUNTARY HEALTH INSURANCE PRIME SCHEME
B623940275
Change of contact is not applicable to terminated
suspended, matured and surrendered policy(ies)
Claims Submission
72%
Claims submitted digitally
CONTACT INFORMATION
Mobile
85224369485
No. of Customer Apps
Launched
5
Email
[email protected]
ADDRESS INFORMATION
CORRESPONDENCE ADDRESS
6/F., Hopewell Centre,
183 Queen's Road East,
B
4
Service
Apps
Health &
Wellness Apps
New service apps launched in CN, TH, PH & VN
■
Cohort research and heuristic analysis to understand
customer preferences
Wan Chai, Hong Kong
Service
-68%
Service requests
submitted digitally
Automation of business processes including claims and
service requests
Improved experiences driving increased adoption
Assessments
Challenges
Active Challenge
Blood Donation
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200 pts
->
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Active Challenge
Rais
mo
13x
400 pts
2 days left
9 days left
0 pts
200 pts
0 pts
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1 voucher
个
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Ear
1 voucher
50
Rewards
B
ashboard Assessments Challenges
Rewards
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1st in the Insurance
Market to Launch
Al Food Scoring
>1.3m
Active AIA Vitality
members across 10
markets
AIA Vitality @home series launched featuring online events
and ways to participate in the programme from home
Incentives for COVID-19 vaccinations with over 57k
vaccinations logged through AIA Vitality
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