Investor Presentation
Continuous Improvement Driving Shareholder Value
Winning at Relationships
Growth Metrics
2018
Q1/22
Loans ($B)
382
N
483
Deepening Client
Experience
Deposits ($B)
461
650
to Drive Growth
AUA ($B)
2,304
3,010
S
Meeting client
needs both sides
of the border
Efficiency Metrics
2018
Q1/22
JDPOWER
Investing in Process
Reported Efficiency Ratio
Adjusted Efficiency Ratio
57.5%
55.0%
55.6%
53.8%
Improvements to
Drive Efficiency
Sales to Service Ratio¹
63.3%
67.8%
CIBC #1 in
Mobile Banking
(2nd year in a row)
CIBC
1 Sales to Service Ratio is defined as the number of sales or advisory roles divided by the number of service and administrative roles.
☑
W
LUI
E
Deepening
Commercial &
Strategic Client
relationships
US CIBC Private Wealth
#4 by Barron's
(Registered Investment
Advisor)
COSTCO
WHOLESALE
Strategic
partnership
with leading retailer
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