Investor Presentaiton
26
A.P. Moller-Maersk Annual Report 2020
Directors' Report
Our business
Customer interview
CUSTOMER INTERVIEW
"Our specialty
is not logistics"
ENABLING GROWTH | Learn how the digital benefits of Twill
help SMEs spend less efforts on supply chains and more time
growing their business. Interview with Jan Peacock, International
Sales Manager at Isaac H. Grainger & Son Ltd.
By Jesper Toft Madsen
"Our specialty is manufacturing
steel products and that's where
I want to spend my time."
Jan Peacock, International Sales Manager
at Isaac H. Grainger & Son Ltd.
Can you tell me a bit about
your business?
>> Isaac H. Grainger & Son Ltd. is a 150-year-old
manufacturing company based outside Birming-
ham in the UK. We manufacture metal products
for Raised Access Flooring, which is the type of
floor you're standing on in your office so that you
can plug your computers into the floor or install
air conditioning rather than cables coming down
the wall. We manufacture this product in the UK
and in India, and it's used around Europe.
What are your biggest pain points when
it comes to transport and logistics?
>> To manufacture the full flooring system, we
need to ship products from the UK to Spain and
from India to the UK and Spain. That's where
seamless, door-to-door shipping becomes very
important.
>> We're not a huge customer that ships thousands
of containers and has a fixed contract. We order
containers as we need them, and the biggest issue
for us has been reliability as we operate with a
door-to-door policy. This means that if a customer
wants a container, we need to tell them the cost
of the product, the transportation cost and the
arrival date. The biggest problem has been to get a
price as this could take as long as two weeks via an
agent or freight forwarder. The delivery was also
very hard to track and manage when it wasn't on a
vessel. Twill solved these problems.
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What you need to
know about Twill
⚫ Twill is a tailor-made, end-
to-end customer experience
built to serve small and
medium-sized businesses
⚫ The current solution includes
ocean, intermodal, customs
house brokerage and value
protect (insurance), and all can
be booked and managed online
⚫ Twill is live in 154 countries
In 2020, more than 2,500 new
customers booked on Twill with
volumes exceeding 100,000 FFE,
representing a 13 fold year-over-
year growth.View entire presentation