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Investor Presentaiton

We are executing our strategy Our purpose Empowering people to stay a step ahead in life and in business Our strategic priorities Superior customer experience Straight-through-processing of Retail customer journeys improved to 69%1) 2Q2023 highlights 63% digital onboarding of new customers in the Netherlands Sustainability Organised our first internal Global Sustainability Week Launch of an eco-renovation loan for Business Banking clients in Belgium 1) Average of straight-through-processing (STP) rates of 291 Retail customer journeys; STP rate is the percentage of a customer journey that is handled without manual intervention 3

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