Investor Presentation - CNP Assurances Corporate Bond Portfolio and SCR Coverage Ratio
Definition of corporate mission KPIs
Customer Effort Score
The KPI measures for each customer the effort required to complete a process with CNP Assurances or its subsidiaries, ranging from 1 (very easy) to 5 (very
difficult) The score concerns the entire process, from start to finish, and is therefore measured once the customer's operation/request has been fully
executed
Number of products that improve access to insurance for vulnerable populations
The KPI measures the number of products that improve access to insurance for vulnerable populations (such as, but not limited to, disadvantaged people or
people on low incomes, creators of micro-enterprises, the sick or disabled, migrants, victims of domestic violence, or people who have difficulty accessing
traditional insurance channels). The objective of the KPI is to reach populations that are uninsured, underinsured or misinsured
Partner NPSS
The Net Promoter Score KPI measures the likelihood of distribution partners recommending CNP Assurances and its subsidiaries. It ranges from -100 to +100
CNP Assurances' ESG ratings performance
The KPI measures CNP Assurances' average ESG rating performance in relation to that of the insurance sector as a whole. It compares the ratings awarded by
five agencies (MSCI, ISS ESG, Sustainalytics, Moody's ESG, S&P Global CSA) and ranges from 0% (best rating) to 100% (worst rating)
Impact investment portfolio
The KPI measures social and environmental impact investments held in CNP Assurances' portfolios (excluding unit-linked funds). It is based on the definition
of impact investments adopted in 2021 by Paris-based banks and insurance companies. Impact investments are investments that meet the criteria of
intentionality (investment decisions are guided by an explicit ex ante objective to generate a positive social and economic impact), additionality (in particular
via a commitment to the investee companies) and measurability (the social or environmental impact must be measurable)
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Investor Presentation
March 23 68View entire presentation