2023 Investor Day Presentation

Thousands of Opportunities to Impact the Customer Experience Customer Moments of Truth in One Week at United... ос Reinforcing Our Brand and Value Proposition BEST-IN-CLASS Executing on Operations at Scale Requires Excellence in... 8 200K Phone Calls I 80K Units Made Ready 170K Pickups and Deliveries 2.3K On-Job Service Techs NPS(1): ~75 Greater than leading consumer product and retail companies 1 People Process Technology Operations Excellence Focuses on Creating Efficiency Across Activities (1) NPS: Net Promoter Score; data for full year 2022. United Rentals® Work United® \1/ H /|\ 2023 Investor Day | 56

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