Investor Presentaiton

3. Deepening our digital touch points, capability throughout our value chain METROPOLIS The Pathology Specialist 40 Digital Customer Engagement: Launching an end-to-end online journey for customers on Metropolis Website and App. Digitally engaging customers and partners Digital Doctor Experience: Launched a chatbot (Metrobot) to I support doctors in providing enhanced services to patients Optimizing online presence: Optimized digital presence across search and local discovery services to drive customers in our centers Increased core system capacity by 110% Scaling up operational capabilities Digitization Digitizing distribution & logistics: Launched Unified Patient Information System leading reduced time for data entry, pre- processing and enhanced staff productivity Automation Upgradation Scaling up technology infrastructure Digitizing Customer Support: Launched custom built CRM to provide omni-channel customer support with high agent productivity Delivered 99.5% uptime with no major outage Establish Information Security & Data Privacy Framework based on ISO27001 Consolidate cloud infrastructure to remove bottlenecks Investing in strong technology talent Enabling our phlebotomists: Launch "Home-visit app" for our phlebotomist leading to higher productivity and enhanced customer experience -In near term- Our focus is to become an end to end digital service provider not only for our customers, but for all our stakeholder including doctors, vendors and healthcare partners 40 33

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