Investor Presentaiton

DILIGENT COST MANAGEMENT RESULTING IN OUR BEST YEAR-ON-YEAR EFFICIENCY LEVEL GENERAL EXPENSES (R$ million) -2% ADMINISTRATIVES AND PERSONNEL EXPENSES COMPOSITION (R$ million) 0% 1% 3% 18,827 18,741 3% 4,692 4,842 21,238 21,410 9,496 9,035 2,256 2,194 2,411 2,669 9,331 9,706 2,436 2,648 5,678 632 5,375 5,552 683 710 3Q20 4Q20 2019 2020 18,741 18,827 Personnel Expenses Administratives Expenses EFFICIENCY RATIO EVOLUTION 5,046 4,692 4,842 -124 bps 40.1% 38.8% 4Q19 3Q20 Santander 4Q20 2019 2020 I Administratives and Personnel Expenses Depreciation and amortization 4Q19 4Q20 41

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