Investor Presentaiton

EMIRATES NBD VICE CHAIRMAN AND MANAGING DIRECTOR'S MESSAGE 9 HESHAM ABDULLA AL QASSIM VICE CHAIRMAN AND MANAGING DIRECTOR EMIRATES NBD Emirates NBD concluded another successful year in 2021, increasing net profit by 34% to AED 9.3 billion, despite the continuing challenges of the pandemic. We are deeply grateful to the UAE government for its extraordinary leadership, proactiveness and foresight which helped advance economic recovery, enabling us to end the year on a high note. The UAE's economic fundamentals have stayed strong and resilient despite the impact from the pandemic. Dubai's commerce was also significantly boosted by the successful opening of Expo 2020 Dubai and increased tourism. As the UAE marks the Year of the 50th, Emirates NBD Group is proud to be a part of the heritage of this great nation. It is only fitting that the UAE's Golden Jubilee coincides with the UAE hosting the first ever World Expo to be held in the region. As a Premier Partner and the Official Banking Partner for Expo 2020 Dubai, Emirates NBD is honoured to support this milestone event and showcase our pioneering vision for the future of global banking. We believe our market-leading products and services, diversified international network, digital innovation and superior customer-first experience, will serve as a catalyst for clients to leverage future opportunities. As a national banking champion, Emirates NBD is privileged to relay the UAE's economic and social progress to a global audience and to contribute to the development of both the global banking sector and our national economies in which we operate. Emirates NBD incorporated the recent advancements in work-place technology to adopt a flexible working policy. This has enhanced the work-life balance of staff, ensuring that the Group continues to be an attractive and caring place to work across all our locations. The Group embarked on a digital transformation journey four years ago. This investment proved invaluable as customer behaviour changed rapidly during the pandemic. Emirates NBD was able to cope seamlessly with this transition and now 98% of all transactions are through digital channels. We are working hard to roll the digital transformation programme across select international markets also to leverage the changed customer behaviours and expectations. The Group's balance sheet remains healthy with stable credit quality as we continue to operate with strong liquidity and healthy capital ratios. Going forward, we are confident that our prudent business model and strong fundamentals will continue to deliver a solid performance as we continue to innovate and lead the region's banking sector. We expect economic recovery to continue in 2022 and gain further momentum gradually. In closing, I would like to express my gratitude to our Chairman, H.H. Sheikh Ahmed Bin Saeed Al Maktoum, the Board of Directors and the Senior Management Team, as well as Emirates NBD staff for their dedicated contribution and hard work as we conclude another successful year. ANNUAL REPORT 2021 10

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