Nova Realidade Covid-19 após 1 ano

Opportunities Opportunities • Customer Centricity - Knowing consumer habits (B2B and B2C) and knowing when and what to offer (data, experience...) • Multichannel Journey - Customer can place orders, interactions in different channels. Start a request on one channel and follow on another. (Omini-Time-In-Full) Availability and Visibility - B2B x B2C deliveries within 1 hour and that allow for traceability (where and with whom is my order?) • Predictive S&OP - based on Al, Responsive SCM & Control Tower • Digital Transformation - technology as a strategy, both to obtain greater efficiency (digitalization) or improve customer relationships, as well as to create new ways of generating value. ⚫ New Business Models - D2C & Digital Shopping Clubs ⚫ New Models Enabler - M&A or partnerships to enable Last-Mile, Diversified Delivery Models (Ex.: UBER / Zé Delivery, Individuals on the go - etc.) Inorganic Growth - M&A, considering IVD and ESG • Financial Transformation - open banking, adoption of new Digital and Facilitated Payment Means (Touchless / Pix) + financing of the supply chain and traditional points of sale ⚫ ESG Mindset - packaging, supply chain, waste, fair labor in the entire chain, diversity in the team • Collaborative mindset - customer oriented / maturity and correct attitude without prejudice to results (startup communities, new partnerships) KPMG Source: KPMG - Nova realidade Covid-19 após 1 ano © 2021 KPMG Auditores Independentes Ltda., a Brazilian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. BD210890 Página 70

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