Investor Presentaiton

corporate social responsibility >> 256 INTERVIEW SBERBANK 170 YEARS. BY YOUR SIDE MPROVING CORPORATE GOVERNANCE ANNUAL REPORT 2011 Anton Karamzin Member and Deputy Chairman of the Management Board >> Shareholders and investors often ask about the Bank's corporate social responsibility. The topics most interesting to them include corporate governance, the accessibility of the Bank's services in Russia's regions, their quality, convenience and speed Given the level of interest from Russian and international investors in transparency, we pay serious attention to this topic. Over the last few years we soared from ranking somewhere in the 70s to break into the top twenty in the transparency rating compiled by Standard & Poor's. Sberbank seeks to maintain an active dialogue with its shareholders and investors. We view regular meetings with an extended team of the Bank's senior executives as a promising way of developing our engage- ment with this stakeholder group. Such meetings help shareholders and investors immerse themselves deeper into our business and re- alise the scale of our contribution to Russia's economic development. The first such meeting was held at the Russia Forum 2012. An animated discussion driven by numerous questions from participants lasted for half a day. Our next step in this direction is to start organising such events on a regular basis. In 2012, we plan to organise at least one major Investor Day with the participation of the Bank's senior execu- tives in London, one of the world's most significant financial centres. Over the last few years Sberbank has made a breakthrough in its rela- tions with minority shareholders. We were the first Russian company to come up with the idea of a Minority Shareholders' Committee and to actually create it. The Committee members are a very active group of investors who have joined forces to closely engage with us. Their recommendations help us make the Bank more transparent and under- standable for investors and shareholders. The Committee formulated a number of recommendations on how to improve corporate gover- nance at the Bank, and we have already implemented over half of these recommendations. Committee members have participated in many of our meetings with international investors. The topics discussed at Committee meetings include Sberbank's Strategy, development of our investment business, the acquisition of Troika Dialog and other significant aspects of Sberbank's activities. We organised visits to our innovative sites-the Office of the Future, the Loan Factory and the Customer Operations Support Centre-for minority shareholders. Two Committee meetings were attended by Herman Gref, Sberbank's CEO and Chairman of the Management Board. Over the last few years Sberbank has made a breakthrough in its relations with minority shareholders. We were the first Russian company to come up with the idea of a Minority Shareholders' Committee and to actually create it One idea suggested by Committee members and already implemented by the Bank is site visits to regional banks. The Committee visits re- gional banks at least six times a year, where a video conference with the Bank's senior executives is organised. All branches based in the respective regions also join the video conference. This allows people from the remotest corners of the country to have their questions an- swered in a clear and specific manner. One of the most important shareholder communication channels is our website. We have one of the best Russian corporate websites and importantly it has a voice interface making it more accessible for users with disabilities. Another important communication instrument is our dedicated call centre for minority shareholders, which received over 1,600 calls in 2011. In 2012, we plan to transfer the centre to a toll-free number. Finally, we were the first public company to broadcast a live video of its Annual Shareholders' Meeting on the Internet. The audience of the broadcast was over 50,000 people. 170 YEARS. IT'S JUST THE BEGINNING WWW.SBERBANK.RU 257 Λ corporate social responsibility

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