Market Updates & Recent Developments
CoreCivic's Quality Assurance and Government Oversight
CoreCivic facilities' operations are subject to oversight and
accountability measures, both internally and externally. Many
of CoreCivic's government partners maintain full-time, on-site
monitors to promote transparency and ease of
communication. CoreCivic is subject to routine oversight and
performance requirements based on a combination of rigorous
contract, accreditation and government-established
performance standards. Thirty-four (34) of CoreCivic's 35
Safety division facilities eligible for accreditation by the
American Correctional Association (ACA) are accredited with
an average score of 99.5%.
Our vice president, quality assurance (QA) oversees all QA
activities and regularly reports contract compliance and
service quality metrics to senior management and the board of
directors. We evaluate our approach by tracking metrics and,
when needed, changing operational procedures informed by
data related to evolving industry best practices, audit
performance, corrective action plans, and employee and
resident climate surveys, all overseen by QA.
KEY AUDIT AREAS
A
Resident Safety
Physical
Environment
Sexual Abuse
Prevention Program
Resident Programs
m
+
Health Care
Community and 1
Family Participation
Facility Personnel
Work Programs
Use of Force
i!!
50 Legal and Religious
03
Rights
Food Service
Discipline and Restrictive
Housing
Over 1,000 on-site contract monitors and government
partner employees have continuous oversight of our
facilities to help ensure compliance
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