Investor Presentaiton
Forward 23+ 2023 Strategic Plan
1 Delivering
Sustainable
Financial
Returns
Vision
To be the leading focused ASEAN bank
a) Reshape
portfolio
• Accelerate
profitable growth
• Fix & turnaround
underperforming
businesses
Capital & balance
sheet optimisation
2 Disciplined Execution
•
•
Performance culture
Regional operating model
Strategic Themes
b) Drive cost
efficiency
• Embed cost
discipline
• Increase
productivity
c) Digitise for
value
Address technology
resiliency
• Digitise & automate
front & back office
• Focus on data &
analytics
③ Customer Centricity
CX transformation including
transforming customer journeys
⚫ Treat customers Fairly
•
•
FORMARB23*
d) Focused investments
Deepen CASA & deposit
franchise
Invest in Wealth & Affluent
business, Wholesale, and
Transaction Banking
Grow Islamic finance
Selected digital investments
•
Finance &
compliance
resiliency
4 Transform Fundamentals
Risk management &
asset quality
Enhance operational
resiliency
Σ
⑤ Purpose-driven
organisation
a) Culture & Values
b) Human capital
c) Sustainability
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