2020 Economic Outlook

Transforming the distribution network in Canadian Banking Active Digital Users (1) Digital Adoption Rate (2) Active Mobile Users (1) 6,844 Q1/19 7% 150 bps 7,354 7,246 52.3% 52.5% 51.0% Q4/19 Q1/20 Mobile Sessions (3) 62,908 Q1/19 Q4/19 Q1/20 Self-Serve Transactions (4) 22% 170 bps 88.8% 76,633 88.2% 72,663 87.1% Q1/19 Q4/19 Q1/20 Q1/19 Q4/19 Q1/20 15% 4,619 4,491 4,014 Q1/19 Q4/19 Q1/20 Branches 0% 1,205 1,206 1,201 32,924 32,827 32,783 Q1/19 Q4/19 Total FTE Q1/20 (1) These figures (in 000s) represent the 90-Day Active customers in Canadian Banking only and are spot values. (2) Digital Adoption rate calculated using 90-day active users. (3) These figures (in 000s) represent the total number of application logins using a mobile device. (4) Financial transactions only. 27 TECHNOLOGY @ RBC RBC

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