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FULL DIGITAL EXPERIENCE TO OUR BUSINESS CUSTOMERS BUSINESS MBANK/IBANK STATISTICS* Number of active users ** THOUSANDS +32.0% +8.7% Number of transactions MILLIONS +34.6% +14.4% 3.0 2.6 21 2.1 45 41 2.5 38 2.2 36 34 924k 3Q20 4Q20 1Q21 2Q21 3Q21 3Q20 4Q20 1Q21 2Q21 3Q21 Transactions offloading rate 1111 Transactions per month 96.1% 96.5% 96.7% 96.7% 97.1% 1,124,147,437,000 New financial mobile application launched 73.3% 236994.000 0000 In 1921 3Q20 4Q20 1Q21 2Q21 3Q21 KYALATE OB P905.025920 01.08 * Information on this slide depicts the usage of internet and mobile banking platforms by legal entities **Active user - at least one login in the past three months 17 Customer Satisfaction Score

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