FY20/21 Investor Presentation
ABCDE Strategy Initiatives & Outcomes | Al Rajhi Bank 2016 - 2020 Strategy achieved a lot and set a strong foundation
A
Accelerate Growth
B
Become Employer of Choice
C Customer Focus
D Digital Leadership
E Execution Excellence
Exceed Industry
✓ Higher Engagement
Financial Achievements
Business Achievements
✓ Most Recommended
✓ Best-In-Class
Customer Achievements
✓
Deliver
Digital Achievements
1.4 x Total Assets
SAR 469bn
2.2 x
Number of Customers
FY 2020
SAR 340bn
Total shareholder return
(4Q2015 FY 2020)
6.7mn
10+mn
Active Digital Customers
1.9mn
7.9mn
2016
FY 2020
2016
FY 2020
4Q2015
5x Mortgage Financing
SAR 105bn
FY 2020
#1 Islamic Bank Worldwide (Assets)
#1 MENA Retail Bank (Assets)
Top 30 Global Banks (MCap)
#1 KSA Bank Brand
NPS Score
Digital Manual Ratio
FY 2020
66%
SAR 20bn
4Q2015
#3 KSA Brand Overall
2016
14%
40:60
2016
83:17
FY 2020
Total Operating Income
#1 Branches
Loans
POS Terminals
205K
#1 ATMs
#1 Auto Loans
Al Rajhi Bank App Rating
4.7
SAR 20.7bn
FY 2020
#1 POS
SAR 13.7bn
FY2015
FY2020
#1 Remittance
#1 Mortgage
Loans
#1 Personal
51K
2016
FY 2020
CAR
ROE
ROA
Employee Engagement
Al Rajhi Bank
19.1%
19.9%
2.56%
27%
70%
KSA Average
20.2%
8.6%
1.2%
Global Average
16.46%
5.35%
0.55%
4Q 2015
FY 2020
FY2021 Investor Presentation
15
#1 NPS in KSA
#1 Banking transactions in KSA
#1 Bank for remittances in
Middle East
1.65mn Ratings
310
Robots
FY 2020
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