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Infrastructure Summary Act Today to Be Ready for the Future IT to the next level in 18-24 months Big data evolution NBA roll-out Cognitive systems Application and Catalogue architecture review creation Network 5 key pillars Data Growth (13) 5G ready TIM New initiatives ((‹³)) IoT Fixed Broadband Benefits: Customers' Integrated view Time-to- market New capabilities Automation of processes and efficiency increase Fixed Decommissioning Wireless Access Savings New loT businesses opportunities Densification and innovative solutions Convergent architecture Evolution Transformation TIM Brasil | Investor Relations Strategic Plan 2020-22 5 1

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