Finance and Capital Management
Transformation
A fundamental enabler across all areas of our business
Customer
and Distribution
Transformation
Investment
Engine
Finance and
Capital
Savings & Asset Management
• Create a multi-channel, multi-wrapper, digital
environment broadening our existing
customer proposition
• Lead market on experiential innovation, to
offer superior critical customer outcomes
(e.g. vulnerability and advice), on top of
traditional ones (e.g. price)
• Deliver a simplified and scalable distribution
and investment model to improve efficiency
and lower marginal costs to serve
.
Heritage
•
Improve customer outcomes
through a fundamental transformation of our
operational environment
Simplify IT and systems landscape to reduce
cost to serve and change (includes reduction
from 14 policy administration systems to just
one)
• Variabilise cost base to maintain profitability as
book runs-off through the outsourcing deal with
TCS¹/ Diligenta
Do the right thing for customers while strengthening controls and reducing ongoing change cost
1. Tata Consultancy Services
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