ANZ Financial Performance Overview

SECTION 5 ... and we are starting to see improved sales momentum... 000's 750 Total sales events increasing A$b 34 Increase in total deposit FUM The investments in the branch network are showing promising early results. Particularly in the second half, sales momentum has picked up across all main drivers of revenue: 32 700 30 650 28 • Total sales activity improved 8% in the second half, assisted by seasonality 26 T 600 24 550 22 ⚫ Deposit balances, for which the 20 business earn the full interest 20 500 margin, continue to grow strongly, increasing 9.7% in 2003 Mar-02 Sep-02 Mar-03 Sep-03 Mar-02 Sep-02 Mar-03 Sep-03 • Mortgages sales, the largest source of sales commissions, A$b Increasing mortgage increased strongly on the back of market demand and investment in mortgage skills 8,000- sales FUM 16% 7,000 Embracing insurance cross sell opportunities 40% 8% • Managed Investment sales 8% remained flat as investors 6,000 continued to favour conservative investments and property 200% 5,000 ⚫ Cross sell of insurance products improved from a low base, allowing 4,000 us to deepen the customer relationship. 3,000 Mar-02 Sep-02 Mar-03 Sep-03 Mar-02 Sep-02 Mar-03 Sep-03 44 ANZ

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