Retail Banking Financial Update

CIB HIGHLIGHTS INCOME STATEMENT HIGHLIGHTS Change Change Change GEL thousands unless otherwise noted 4Q20 4Q19 3Q20 2020 2019 y-o-y q-o-q y-o-y Net interest income Net fee and commission income Net foreign currency gain Net other income Operating income 66,736 65,642 1.7% 68,454 -2.5% 267,641 217,874 22.8% 10,933 11,928 -8.3% 9,500 15.1% 38,585 37,018 4.2% 11,017 14,341 -23.2% 4,976 121.4% 35,959 49,355 -27.1% 10,184 9,212 10.6% 4,653 118.9% 24,342 13,506 80.2% 98,870 101,123 -2.2% 87,583 12.9% 366,527 317,753 15.3% Salaries and other employee benefits (14,588) (15,495) -5.9% (13,034) 11.9% (52,352) (57,975) -9.7% Administrative expenses (5,215) (8,989) -42.0% (4,483) 16.3% (17,652) (22,886) -22.9% Depreciation, amortisation and impairment (2,400) (2,387) 0.5% (2,352) 2.0% (9,659) (8,437) 14.5% Other operating expenses (471) (295) 59.7% (235) 100.4% (1,231) (1,042) 18.1% Operating expenses (22,674) (27,166) -16.5% (20,104) 12.8% (80,894) (90,340) -10.5% Operating income before cost of risk 76,196 73,957 Cost of risk (22,264) (7,389) 3.0% NMF 67,479 12.9% 285,633 227,413 25.6% 6,745 NMF (113,955) (14,548) NMF Net operating income before non-recurring items 53,932 66,568 -19.0% 74,224 -27.3% 171,678 212,865 -19.3% Net non-recurring items (217) NMF (1) NMF (1,375) (293) NMF Profit before income tax and one-off costs 53,932 66,351 -18.7% 74,223 -27.3% 170,303 212,572 -19.9% Income tax expense (4,079) (5,344) -23.7% (7,619) -46.5% (14,097) (19,819) -28.9% Profit adjusted for one off costs 49,853 61,007 -18.3% 66,604 -25.2% 156,206 192,753 -19.0% One-off termination costs (after tax)* (4,094) NMF Profit 49,853 61,007 -18.3% 66,604 -25.2% 156,206 188,659 -17.2% * The income statement adjusted profit in 2019 excludes GEL 4.1min one-off employee costs (net-off income tax) related to the former CEO and executive management termination benefits CIB LOAN PORTFOLIO AND LOAN YIELD • CIB CLIENT DEPOSITS AND COST OF DEPOSITS 4.4% 10.7% 10.2% 9.1% 8.6% 4.0% 4.1% 3.3% 47.7% 63.1% 61.2% 65.9% 83.1% 82.3% 81.1% 79.7% 52.3% 36.9% 16.9% 2017 17.7% 18.9% 20.3% 2018 2019 2020 2017 Net loans, GEL I Net loans, FC Currency-blended loan yield Client deposits, FC -Currency-blended cost of deposits 38.8% 34.1% 2018 2019 2020 Client deposits, GEL 70

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