Financial Health and Performance Overview
Digital Progress: Canada
DIGITAL ADOPTION (%)
+7%
ACTIVE
3,599
3,847
4,071
4,368 4,222
4,535
+160 bps
DIGITAL USERS
(#23'000 )
+26%
55%
59%
61%
60%
62%
50%
2019 2020 2021
2022
Q2/22 Q2/23
+1,180 bps
+12%
2019
2020
2021
2022
Q2/22
Q2/23
ACTIVE
3,073
3,393
3,704
3,896
3,488
DIGITAL SALES (%)
MOBILE USERS
( %23' 0 0 0 ) 1
2,666
+46%
-160 bps
28%
29%
27%
26%
23%
+140 bps
16%
2019
2020 2021
2022
Q2/22 Q2/23
+10 bps
SELF-SERVE
TRANSACTIONS
87%
92%
93%
93%
93%
94%
+650 bps
(%) 2
2019
2020
2021
2022
Q2/22
Q2/23
2019
2020
2021
2022
Q2/22 Q2/23
Definitions
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and / or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
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