Celebrating 10 Years at BM&FBOVESPA

5 Goals monitoring FABIANA TACCOLLA VIVIANE FURTADO VELLOSO (Service Management Senior Manager - CSC) 5 years working for the company I joined Renner as the person responsible for Compliance of Financial Products. Soon after I began to be part of the Shared Service Centers (SSC) Project and, in 2014, I joined this business unit! Renner is a Company that believes in its employees and provides them great career opportunities! (Financial Products Director) 4 Financial Products Director Since my first day of work at Renner, I could relate to the values and the fast pace of the job. I realized that here! would be driven to want to do more and better. I felt that I would be a happier person. GOAL To consolidate Youcom brand and broaden its marketing campaigns aimed at young people. Approve and publish the Governance, Risk and Compliance Policy in April 2015. To spend the following amounts in stores, per square meter: Stores > 1,700 square meters = R$ 349.18/m2 Stores <1,700 square meters = R$ 396.10/m2 STAKEHOLDER Customers 2015 PERFORMANCE ACHIEVED The number of likes on the Facebook page increased 105%, a significant growth in Youcom's target audience - young people aged between 20 and 28 years old. goals monitoring 2016 COMMITMENT Concluded. Shareholders and investors PARTIALLY ACHIEVED | The GRC Policy was approved by the Board of Directors on 10/22/15 and was published on 11/25/15. Concluded. Shareholders and investors To keep satisfied and very satisfied customers ratio above 96% in 2015. Customers For 2015, Renner will seek to increasingly enchant its customers by improving its Fale Conosco (Talk to Us) service and maintaining the commitment to answer tickets within 72 hours. Customers ACHIEVED For 2015 stores with sales area >= 1,700m2, including renovations with new furniture and openings, the Company saved 15% of the budgeted amount, exceeding the stipulated value. For 2015 stores with sales area < 1,700 m2, including renovations with new furniture and openings, the Company saved 24% of the budgeted amount, exceeding the stipulated value. ACHIEVED | Satisfied and very satisfied customers ratio came to 96.8% in 2015. Concluded. To keep the ratio of satisfied and very satisfied customers over 96% in 2016. ACHIEVED | 193,487 tickets were received, being 28,328 warning tickets, and 85% were answered within 72 hours. For 2016, Renner will seek to increasingly enchant its customers, answering 90% of "Talk to Us" tickets within the SLA's in 72 hours. 90 90 91

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