UAE Economic and FY 2012 Financial Results Update
2012 Strategic Imperatives
Summary of Key Achievements
Optimise Balance
Sheet and Capital
allocation
• Headline LTD ratio of 102% at end-2012 from 105% during end-2011
• Strong CASA growth of 15% or AED 12 billion during 2012
•
Raised AED 14.9 billion medium - long term funding at attractive pricing
.
Drive Profitability
Emirates NBD
.
Roll out of sales effectiveness program and revised front-line incentive scheme in CWM
Roll out of sales force effectiveness program and revamped product/services offerings in EIB
• Developed a strategic plan and roadmap for the wholesale bank
Ran a Group wide cost optimisation program
Enhance Support
Functions and
Strengthen
Platforms
Undertake
Measured
Investments in
Growth Areas
• Expanded Tanfeeth scope and completed integration of all planned back office functions
·
Customer service excellence program rolled-out and key processes reengineered
• Development of Group wide Business Process Management (BPM) program
• Completed integration of Dubai Bank
• Optimised retail distribution set-up
Launch of China Representative Office in Beijing in May
• Continued organic expansion in current international locations
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