Investor Presentation
②Favourable market trends...
Increasing requirements from insurance companies drive market in favour of large-sized & one-stop-shop
service providers like Polygon
DIGITAL CAPABILITIES
INTERNET OF THINGS
INCREASED PROFESSIONALISM
PREFERENCE FOR ONE-STOP-SHOPS
Old PDR
interactions
Damage
owner
Insurance
company
New PDR
interactions
Damage
owner
Insurance
company
POLYGON
POLYGON
Other
craftsmen
Other
craftsmen
CENTRALISATION OF PROCUREMENT
POLYSON
A
Higher customer requirements on
front-end IT systems that allow for
greater transparency, better
documentation, reduced
administrative burden and quicker
handling
■ Development of deep integration
into insurers IT systems and
platforms
■ Polygon has implemented a tailor
made field reporting system
(Metrix) to further improve
technician efficiency and customer
service
>14 implemented initiatives,
accelerated development and
innovative new solutions to drive
the digital value
B
Importance of service quality
benefitting players with well-
structured processes
■ Through experience, size, forefront
IT systems and a well implemented
business model Polygon is able to
focus less on administration and
more on clients by handling their
key issues in a highly efficient and
professional manner
■ Easier for larger players to live up
to the new requirements, both
from a technological, financial and
capacity point of view
C
■ Key customers are to an increasing
extent preferring suppliers that
can manage the entire restoration
process
This allows insurance companies to
deal with fewer suppliers
■ Therefore, Polygon has moved up
the value chain so that it also
manages other craftsmen such as
e.g. carpenters, plumbers and
electricians, especially in larger
projects
Key customers (IC's) are growing
stronger and are regulated in
terms of financial strength
(Solvency II)
D
Insurance companies are focusing
on fewer suppliers and more
framework agreements at pre-
agreed conditions and terms
Geographic reach, reliability and
professionalism are important
selection criteria when framework
agreements are awarded,
favouring larger players
Only a handful of companies in
each market can offer national
coverage
Source: Company information
SUPPORTING MATERIALS | POLYGON 33View entire presentation