Investor Presentaiton
3220
OUR VALUE CREATION | Intellectual capital
29 million views
in our digital platform in 2021, in which users
can schedule in-person or virtual medical
appointments, request a second medical
opinion, schedule and access test results.
TIME Swip
122.672 377
174159 4.80
3008
114345
-0.30
-65.55
1.14336
114336
1.14456
301,24549
136547
Love 173.38%
Digital Channels - Patient Portal
We have the ongoing ambition of being
in the forefront of technological and
digital development when it comes
to patient care as well as health care
in a broader sense. Therefore, we
invested in tools to allow users to make
appointments online, through our
website (www.rededorsaoluiz.com.br), in
person or virtual medical appointments,
complementary exams, second medical
opinion, access to test results and also
manage health in a coordinated manner
with highly-qualified health professionals.
In 2021, we had a significant increase
in the number of visitors, which went
from 15.7 million to 29 million. The
number of tests viewed in the platform
also increased and reached 6.5 million
(versus 1.1 million in the previous year).
Appointments made through the platform
accounted for 30% of total appointments
at Rede D'Or São Luiz, up by 102% vis-
à-vis 2020. Exams scheduled through
the platform accounted for 7% of total
appointments, or 11% when chatbot and
WhatsApp channels are added.
Digitalization, integration
and accessibility
At Rede D'Or São Luiz, we believe in
investing in technology as a way to foster
our best performance in different fronts.
To support our employees, we constantly
implement automation technologies for
operational routines that can contribute to
a better outcome of the initiatives.
In 2021, we launched the HR Digital app,
focused on providing convenience and
easiness to employees when accessing
the main HR services and company's
communications. Thus, we now have
an innovative information and service
channel, which is quick and accessible
and offers online HR services in the
palm of our employees' hands, anytime,
anywhere. The HR Digital app continues to
be developed and receive new features. In
addition to announcements, information on
benefits and pay stubs, the latest version
allows to directly access the Employee
Support Center's chat box, submit inquiries
and requests as well as check their
Employee Timesheet.
The Employee Support Center provides
more agility and connectivity to offer human
resources solutions and to use the Human
Capital Management (HCM) platform,
which enables managing the employee's
entire cycle in an integrated and automated
fashion, from training to succession.
93 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
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