Investor Presentation September 2022
10
Investor Presentation September 2022
We have a diversified customer base with a high retention rate
Constant progress in customer satisfaction in recent years
Loyalty
93%
customers are willing to
work with Caverion also
in the future
Net Promoter Score
Caverion
Building Performance
Less dependency on economic cycles through various
customer groups in private and public sectors
Industry, 33%
Real Estate Users, 25%
Public Sector, 16%
2016 2017 2018 2019 2021 2022
Revenue
share
Satisfaction
91%
customers are satisfied
with Caverion (CSAT)
Top 5 Performance areas
1. Service attitude & respectfulness
2. Competence
3. Easy to get in touch with
4. Work safety
-7% of revenue
5. Listening to customer needs
from Top 3 customers
General Contractors, 14%
Real Estate Investors
and Developers 13%
~14% of revenue
from Top 10 customers
High customer
retention rateView entire presentation