Investor Presentaiton

> Accelerated digitalized transformation Scenario building as breakthrough point Enterprise-level architecture building as focus Smart operation as support FinTech system and mechanisms innovation Set up BOC Finance Technology Co., Ltd. • Established several joint laboratories, and signed strategic cooperation agreements with well-known enterprises, industry think tanks and colleges • Promoted the construction of innovative R&D bases in the Xiongan New Area, the Yangtze River Delta and the Guangdong- Hong Kong-Macao Greater Bay Area Boosted the application of new technologies such as 5G, Internet of Things, Block-chain and Virtual Reality • Invested RMB11.65 billion in information technology in 2019, accounting for approximately 2.1% of operating income Accelerate transformation Online-based Infrastructure project construction Promoted the layout of new- generation multi-center infrastructure in multiple locations, and established an agile and efficient cloud service mode Deepened the building of the three new technology platforms of Cloud Computing, Big Data and Al, and developed a cloud computing-based model of integrated enterprise-level for development, testing, and operation & maintenance ⚫ Launched the Big Data Platform Promoted the enterprise-level Al platform "BOC AI Brain" Digitalized Asset-Light Digitalization in key business fields • Built a digital channel operation system with mobile banking, smart counters and smart customer services as the core ⚫ Launched the first phase of BOC Intelligent Global Transaction Banking service platform ("iGTB platform") Implemented digital risk control projects in areas such as smart risk control, anti-money laundering and internal control • Became the first bank to launch a blockchain bond project • Strived to build the four strategic scenarios of cross-boarder, education, sports and silver economy ✓ Speeded up digitalized transformation of personal banking business • Following the principle of "Mobile First" to establish an agile front office Released Mobile Banking Version 6.0, realized over 300 improvements in terms of functionalities, user experience, scenarios, technological application, etc., and boosted the transformation of mobile banking from a transaction platform to a integrated service platform. At the end of 2019, registered users reached 181 million, up 24.4% from the end of last year, monthly active customers grew 48.7% from prior year end. Transaction amount in 2019 totaled RMB28.28 trillion, up 41.2% yoy Following the principle of "Intelligent First" to establish a centralized middle office Launched the "income/expenses recording" function in the digital account books. Introduced the personal customer rights protection system. BOC Robot Advisor, a smart investment advisor product, recorded a transaction volume of RMB12.3 billion and attracted a total of over 100 thousands customers ◆ Following the principle of "Automatic First" to establish an efficient back office • Enhance digitalized risk control capabilities, and implemented an anti-fraud on-going risk control platform at the enterprise level. Became the first bank to promote "Cellphone Shield", a mobile banking-oriented digitalized authorization tool, making fund transfer through mobile banking much easier and safer. Enhanced data integration capability, realized rapid growth of data scale in big data platform, fostered modelling capability in data sandbox and created 1,894 customer tags, thus enabling personal banking business to utilize data in an automatic, visualized and mobile manner Enhanced digitalized outlets Built "5G Intelligence + Brand" outlets, launched the "BOC 5G Intelligence + Life House" and "BOC 5G Intelligence + Livelihood House" Comprehensively pushed forward the transformation of outlets with smart counters as the core, enhanced outlets' value-creating capacity. Completed 18 upgrades of smart counters in 2019, promoted new service such as mobile version and cash version of smart counters across the Bank, improved the offline smart service system, and made the smart counter a main channel for customer attraction and service in outlets Launched the pilot smart counter in Macao Branch, taking the first step of overseas smart outlets building 12

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