Investor Presentaiton
Customer Relations
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Customers have different communication needs and preferences, and DHS has a plan for communication
improvements, increasing self service and enhancing communication between workers and clients - which can
greatly reduce the burden of wait times on the phones.
We also have a plan for upgrading the phone systems for the call center, including improving self-service options
and having better call return services.
We are working with our Congressional Delegation, specifically Senator Whitehouse's office, to potentially make
some waiver changes permanent.
We continue to collaborate with EOHHS, federal and community partners to improve customer access and
choice.
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We are working to streamline the DHS application, specifically for our older adults.
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Expansion of mobile app is on the horizon.
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