Investor Presentaiton
Enhancing patient experience with an automated multi-channel experience
METROPOLIS
The Pathology Specialist
Web
Mobile App
WhatsApp
Chat
Increased focus on driving enhanced patient experience via technology channels with a target
to improve service levels and reduce service costs for Metropolis
Experience Automation
Experience Enhancement
Automating patient queries via alerts,
notifications. For example - report
status, Sample tracking feature,
collection status etc.
Automating service request response via
app, chatbots, IVR. Avoiding manual
interventions, wait-times etc.
Enhancing experience via new
capabilities built across the technology
interface
.
•
Phlebotomist Tracking
Real-time sample status
Self-serve demographic corrections
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•
Easy to understand smart reports
.
Patient history graphs
•
Ease of Service Access
Multi-modal service access across
popular channels in addition to tele:
Chat, Social, WhatsApp
Automated responses to common
queries for human-less closure
Centralized company-wide CRM to
ensure faster ticket resolutionView entire presentation