Our Digital Consumer Bank Pitch

2 Customer focus Customers by market, Dec-20 Customer satisfaction is essential to build loyalty Argentina 3% Chile 2% Others 2% Spain 9% SCF 12% Brazil 33% በዳ UK 17% Poland 4% Mexico 13% Portugal 2% US 3% 148 million customers, in markets with a total population of more than one billion Top 3 in NPS1 in 6 countries The trust and loyalty of our customers are the most important assets for Santander Santander (1) NPS Net Promoter Score. Customer Satisfaction internal benchmark of active customers audited by Stiga / Deloitte 8

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