Passenger Performance and Strategies
Technology along The Journey
Cl has been developing a comprehensive e-commerce channel. The online trading
volume has increased by 30%, in which mobile trading accounted for 21%.
Passenger Technology Adoption in 2018
Passenger Demand For Mobile Service
100%
85%
Alerts on Flights and Gates
74%
22%
80%
70%
65%
60%
Bag Collection Notification
63%
32%
54.5%
48%
4496
40%
Report Mishandled Bags
2696
23%
20.5%
20%
0%
Route to Check-in, Gates,
Lounge
59%
65%
29%
35%
Track Bags on Apps
64%
29%
Booking Check-in Bag Tag Self-bag
Passport
Drop
CI Mobile APP 3.0
Itinerary Management
Dwell
Time
Boarding
On Bag
Board Collection
ID Identification
59%
33%
10% 20% 30% 40% 50% 60%
70%
80% 90% 100%
Winter vacation a
far not
before 6:00
TPE
FUK
11:02
11
10
E-Bulletin Board
Exil
行李出
Facebook Customer Service
台灣益家航空公司
正式啟用書寫報
Self Check-in Baggage Counter
CHINA AIRLINES
CHINA AIRLINES
Baggage Tracking System
Source: SITA 23View entire presentation